What might cause this?
Possible reasons depend on the exact model. These are checks, not a confirmed diagnosis.
Possible causes
- The phone or PC may be on another network or using a VPN.
- The chosen Wi-Fi band may not be supported by the printer.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Move the printer near the router and connect the setup device to the same network.
- 02
Step 2
Temporarily disable VPN during setup.
- 03
Step 3
Select a supported 2.4/5 GHz network, re-enter the password and retry setup.
How can you confirm the fix?
The printer appears online in the HP app and prints a test page.
When should you contact service?
If the issue persists after these safe checks, contact HP official support with your exact model and what you tested.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
Model scope: Support for 2.4/5 GHz depends on the HP printer model.
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Source reviewed: official manufacturer guidance; a second official document is linked where available.