What might cause this?
Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.
Possible causes
- The AirPods model may not support Active Noise Cancellation.
- Noise control may be off or Adaptive Audio might be enabled.
- External microphone openings may be blocked.
- Ear tips may not seal properly.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Verify the model supports ANC; unsupported models cannot enable it.
- 02
Step 2
On the connected Apple device, select Active Noise Cancellation and check Adaptive Audio settings.
- 03
Step 3
Clean the AirPods as Apple instructs and clear any external microphone obstruction.
- 04
Step 4
On supported AirPods Pro models, run the Ear Tip Fit Test or Acoustic Seal Test.
- 05
Step 5
Check device software and AirPods firmware; use Apple model-specific reset instructions if needed.
How can you confirm the fix?
Environmental noise is reduced with ANC enabled and noise control modes can be switched.
When should you contact service?
Contact Apple if ANC remains unavailable after the recommended checks.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
Model scope: Only AirPods with ANC support. Fit tests and options differ by model.
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Features and model coverage vary. Compare the source with your exact model.