What might cause this?
Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.
Possible causes
- The internet link may be down.
- A satellite Deco may have lost the main unit.
- The unit may be starting or updating.
- LED color meanings vary by model.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Identify the model from its label and open the matching TP-Link LED table.
- 02
Step 2
Note whether red is solid or flashing and whether this is the main or satellite unit.
- 03
Step 3
Check WAN cable and modem/ONT internet status on the main Deco.
- 04
Step 4
Restart if safe; do not interrupt an ongoing firmware update.
- 05
Step 5
Use the Deco app to identify the offline unit; note network settings before any factory reset.
How can you confirm the fix?
Confirm internet on the main unit and satellite connectivity in the Deco app.
When should you contact service?
Persistent red status after eliminating cable and ISP issues warrants TP-Link support.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Features and model coverage vary. Compare the source with your exact model.