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COMMON DEVICE ISSUE · NOT AN ERROR CODE

Roborock robot vacuum is offline or cannot join Wi-Fi

Check 2.4 GHz Wi-Fi, local-network permissions, password and app setup.

✓ Manufacturer source✓ Safe checks✓ Verification and escalation
Roborock · Vacuum cleaner10 November 2026 · source checked
UNDERSTAND THE ISSUE

What might cause this?

Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.

Possible causes

  • The robot may require 2.4 GHz Wi-Fi.
  • Phone local-network/location permissions may be missing.
  • The SSID or password may be incorrect.
  • Router security settings or a VPN may interfere with setup.
Open official manufacturer document ↗
SAFE CHECKS IN ORDER

What can you try?

Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.

  1. 01

    Step 1

    Check the model’s Wi-Fi bands; do not force a 5 GHz-only network on a 2.4 GHz device.

  2. 02

    Step 2

    Connect the phone to the correct home SSID and recheck its password.

  3. 03

    Step 3

    Grant local-network and location permissions required by Roborock setup.

  4. 04

    Step 4

    Temporarily disable phone VPN during setup and restart the router/robot.

  5. 05

    Step 5

    Reset robot Wi-Fi only using the model’s official steps, noting possible map/settings effects.

CHECK THE RESULT

How can you confirm the fix?

Check that the app shows the robot online and that a command reaches it.

WHEN TO SEEK PROFESSIONAL HELP

When should you contact service?

If it fails on another phone/network, contact Roborock with model and firmware details.

⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.

POTENTIAL COST

Will a repair cost money?

Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.

FREQUENT QUESTIONS

Quick answers

Could these checks affect warranty?

Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.

What if the steps do not help?

Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.

Official manufacturer source

How was this sourced?

This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.

Open official manufacturer document ↗

Features and model coverage vary. Compare the source with your exact model.